Can I order one-time help?

Yes. Ongoing support usually gives more order, shorter response times and better cost control.

Do you work remotely or onsite?

Both models are possible. In most cases a hybrid model works best: quick remote support and scheduled office visits.

Do you help with Microsoft 365 and Google Workspace?

Yes. This includes account administration, security, migrations, mail setup and permission management.

Can you prepare data backup?

Yes. We design backup, implement copies and verify whether data can actually be restored.

How much does ongoing IT support cost?

Basic Care starts at approximately 590 PLN net per month, Standard Care at 990 PLN, Business Care at 1590 PLN, and Business Care+ from 2300 PLN. Final pricing depends on the number of workstations, servers, locations and required SLA.

Do you perform an IT audit before cooperation?

Yes. A short audit helps define risks, priorities and responsibility for the IT environment.

Can you take over support after the previous IT provider?

Yes. We help organize documentation, access, accounts, backup and the critical parts of the infrastructure.

IT Outsourcing Poznań

IT Support for Companies in Poznań

Q: Do you support only companies in Poznań?

Our main service area is Poznań and nearby locations. Many requests can be handled remotely, and onsite visits are scheduled according to the support scope.

Ongoing IT support, IT outsourcing, security, backup and technical assistance for small and medium-sized businesses.

startup auditongoing IT supportbackup and securityPoznań and nearby areas

Book a consultation Calculate IT support cost

No blind package selling. First scope, risks and priorities, then a concrete offer.

Support: remote and onsite
Scope: IT + security
Start: from an audit

IT care panel

Company monitoring

Online

System status

99.8%

Operational

Backup

Active

Last copy 08:15

Mail protection

DMARC/SPF

Filters and anti-phishing

Response time

< 24h

Standard Care

Workstations

Monitored

Monitoring

24/7

Critical alerts

Operational risk Low

Tickets

helpdesk

Access

MFA

Report

monthly

Process

How does cooperation work?

Why does an ongoing care model work better?

The company does not waste time looking for ad hoc help whenever something fails. The team has a fixed support channel and the infrastructure is managed with documentation, priorities and a security plan.

Ongoing support

closed support loop

Company

users and infrastructure

Ticket

helpdesk, phone or email

Analysis

priority and business impact

Support

remote or onsite

Documentation

what changed and why

Care

monitoring, backup, growth

What does the company gain?

✓ one place for reporting IT issues
✓ clear ownership and priorities
✓ fewer incidents thanks to backup, updates and documentation
✓ easier onboarding of new employees and workstations

Service in practice

Channel

email / phone

Mode

remote + onsite

Control

report and backlog

IT audit

We review hardware, network, email, backup, accounts and the most important risks.

Action plan

We define priorities, ownership, ticket channels and SLA.

Security and cleanup rollout

We tidy up access, backup, documentation and basic policies.

Ongoing support and growth

We handle requests, monitor risks and improve the IT environment.

Not sure what to choose?

Select the closest scenario and the form will suggest the right service scope.

01 I want an IT audit A good first step if you are not sure where to start. 02 I need ongoing support For companies that want regular IT support and predictable costs. 03 I am starting a new company Help with setup: computers, accounts, email, backup, Google Business Profile and documentation. 04 I have a computer problem For failures, slow computers, printers, network issues or access problems. 05 I need a website / SMM & WEB For companies that need a website, simple fixes, design or online visibility.

IT support for local companies and teams

Start

IT audit and risk list

Support

remote, hybrid or onsite

Security

backup, MFA, mail, DNS

Control

documentation and ticket priorities

🏥 Medical practices

🧾 Accounting offices

⚖️ Law firms

🛍️ Retail and service points

🏭 Small manufacturing businesses

💻 Remote teams

Want to fine-tune the scope or looking for a specific service?

Check the estimated cost and select services in the calculator.

Calculator and prices

Order instead of firefighting

IT should not stop your business

slow computers

Lower productivity and team frustration in daily work.

company email problems

Undelivered messages, spam, broken DNS and account configuration issues.

no backups

Risk of losing documents, databases and communication history.

unclear access and passwords

No control over accounts, permissions and devices.

no IT documentation

Every incident starts with rediscovering the infrastructure.

risk of data loss

No procedures, restore tests or clear responsibility.

Wi‑Fi/LAN outages

Downtime in sales, accounting, customer service and remote work.

no person responsible for IT

Tickets go to random people and have no priorities.

Trust and control

Not just fixes. Ongoing IT order.

Good business IT support is more than remote access to a workstation. The real value is predictability: everyone knows who owns hardware, accounts, backup, network and security.

Backup verified with restore tests

Hardware and account inventory

Risk list after the IT audit

Recommendations for 30/60/90 days

Smooth takeover

We organize access, accounts, hardware and documentation before moving into ongoing support.

Clear support channel

Users know where to report issues and the company sees priorities and statuses.

Security by default

MFA, backup, mail, DNS, updates and procedures are part of the service, not an extra.

Cost under control

The plan and calculator show an indicative budget before the offer conversation.

About

What does IT support include?

Let’s discuss the scope

Ongoing IT support

Subscription-based care, priorities, tickets and responsibility for infrastructure.

Learn more →

Remote and onsite support

Fast online help plus office visits when the situation requires it.

Learn more →

Computer setup

Preparing workstations, accounts, profiles, printers and access policies.

Learn more →

LAN/Wi‑Fi networks

Design, setup and troubleshooting of routers, switches and wireless networks.

Learn more →

Backup and data recovery

Backups, restore tests and business continuity planning.

Learn more →

Cybersecurity

Anti-phishing, hardening, MFA, segmentation and core security procedures.

Learn more →

Business email and domains

DNS, mailboxes, domain reputation, migrations and mail client setup.

Learn more →

Microsoft 365 / Google Workspace

Administration, accounts, groups, security and file sharing.

Learn more →

IT infrastructure audit

A map of risks, hardware, licensing, networking, backup and user accounts.

Learn more →

Hardware, account and access documentation

Asset records and procedures needed for stable support.

Learn more →

Do you have outages, no backup or unclear access?

Start with a short consultation. We will determine whether one-time support, an ongoing care plan or a takeover audit is the right step.

Describe the issue Estimate cost

Plans

Transparent IT support plans

Plans define responsibility clearly. The calculator helps estimate budget, and the final scope is adjusted after a short audit.

Basic Care

for micro companies and small teams

when you need predictable remote help, email support and basic IT order

590 PLN / month

✓ ongoing remote help
✓ computer and email support
✓ printer and internet support
✓ one clear contact point

Ask about the plan

Recommended

Standard Care

for small companies with growing ticket volume

when you need ongoing support, one visit, user assistance and organized access

990 PLN / month

✓ ongoing IT support
✓ 1 scheduled visit
✓ computers, printers, internet and accounts
✓ shorter response time
✓ operational order

Ask about the plan

Business Care

for companies with broader responsibility and more workstations

when the environment includes backup, security, documentation and a wider scope on our side

1590 PLN / month

✓ more workstations and locations
✓ backup and security
✓ IT documentation
✓ ongoing environment care
✓ broader operational responsibility

Ask about the plan

Business Care+

for environments with higher SLA, monitoring and more complex infrastructure

when the company needs individual pricing, a separate scope of work and higher availability

from 2300 PLN / month

✓ higher SLA
✓ monitoring and priorities
✓ broader environment ownership
✓ individual scope of work
✓ care for demanding organizations

Ask about the plan

Prices are indicative. The final offer depends on the number of workstations, infrastructure, servers, locations and scope of responsibility.

Work outside the plan

Remote work: 90 PLN/h. Onsite work: 130 PLN/h. Minimum visit value: 150 PLN.

Additional hours and urgent work

Additional hours in Care plans: 130 PLN/h. Urgent evening or weekend work: +50%.

Typical implementations

Backup setup: 500-1200 PLN. Microsoft 365 / Google Workspace: 600-1500 PLN. Hardware inventory: 80 PLN / workstation, minimum 500 PLN.

Industries

IT outsourcing in Poznań tailored to your industry

Medical practice with a computer and patient documentation

Medical practices

Reception, medical records, office computers, backup and secure email.

Accounting office with monitor, charts and documents

Accounting offices

Client data protection, accounting software, signatures, backup and remote access.

Law office with documents and a secure archive

Law firms

Document confidentiality, accounts, scanners, case archive and access control.

Service point with a cash register, payment terminal and Wi‑Fi

Retail and service points

Cash registers, terminals, guest Wi‑Fi, office backroom and quick response.

Small manufacturing company with a workshop and a computer station

Small manufacturing businesses

Office-to-floor network, workstations, production devices and monitoring.

Service team working on a shared project across screens

Agencies and service businesses

Workstations, SaaS tools, file sharing and team onboarding.

Remote team connected through a secure VPN

Remote teams

VPN, MFA, employee devices, helpdesk and secure work outside the office.

Several business locations connected by one IT infrastructure

Multi-site companies

Standardization of networks, accounts, backup and support across locations.

IT audit checklist

Check whether your company needs an IT audit

Select what is already organised in your company. If key elements are missing, it is worth starting with a short IT audit.

We have data backup We have access to domain and hosting We have a list of passwords and access We have 2FA enabled We have hardware documentation We have company email We have antivirus / endpoint security We have Google Business Profile

Audyt IT

Not sure where to start?

Book an IT Audit - 150 zł / hour

We will check computers, accounts, backup, domain access, company email, basic security and IT documentation.

When ordering services from 500 zł net - 1 hour of IT audit free.

FAQ

Frequently asked questions

Our main service area is Poznań and nearby locations. Many requests can be handled remotely, and onsite visits are scheduled according to the support scope.

You do not need to know the technical details.

The number of computers, locations and the most important problems are enough. We will organize the rest during the IT audit.

Send inquiry Calculator

Contact

Book an IT consultation

Briefly describe the company, number of workstations and main problems. The reply may include a proposed audit scope and an indicative cooperation model.

What is worth including?

number of computers, locations, business email, backup, most common incidents and expected response time

After sending

you can move to a short consultation, startup audit or one-time IT intervention

ul. Garbary 67A, 61-758 Poznań