Can I order one-time help?

Yes. Ongoing support usually gives more order, shorter response times and better cost control.

Do you work remotely or onsite?

Both models are possible. In most cases a hybrid model works best: quick remote support and scheduled office visits.

Do you help with Microsoft 365 and Google Workspace?

Yes. This includes account administration, security, migrations, mail setup and permission management.

Can you prepare data backup?

Yes. We design backup, implement copies and verify whether data can actually be restored.

How much does ongoing IT support cost?

Basic Care starts at approximately 590 PLN net per month, Standard Care at 990 PLN, Business Care at 1590 PLN, and Business Care+ from 2300 PLN. Final pricing depends on the number of workstations, servers, locations and required SLA.

Do you perform an IT audit before cooperation?

Yes. A short audit helps define risks, priorities and responsibility for the IT environment.

Can you take over support after the previous IT provider?

Yes. We help organize documentation, access, accounts, backup and the critical parts of the infrastructure.

IT-Outsourcing Posen

IT-Betreuung für Unternehmen in Posen

Q: Do you support only companies in Poznań?

Our main service area is Poznań and nearby locations. Many requests can be handled remotely, and onsite visits are scheduled according to the support scope.

Laufende IT-Betreuung, IT-Outsourcing, Sicherheit, Backup und technischer Support für kleine und mittlere Unternehmen.

Startauditlaufende IT-BetreuungBackup und SicherheitPosen und Umgebung

Beratung buchen IT-Kosten berechnen

Kein Verkauf eines Pakets ins Blaue. Zuerst Umfang, Risiken und Prioritäten, dann ein konkretes Angebot.

Support: remote and onsite
Scope: IT + security
Start: from an audit

IT care panel

Company monitoring

Online

System status

99.8%

Operational

Backup

Active

Last copy 08:15

Mail protection

DMARC/SPF

Filters and anti-phishing

Response time

< 24h

Standard Care

Workstations

Monitored

Monitoring

24/7

Critical alerts

Operational risk Low

Tickets

helpdesk

Access

MFA

Report

monthly

Prozess

Wie läuft die Zusammenarbeit ab?

Why does an ongoing care model work better?

The company does not waste time looking for ad hoc help whenever something fails. The team has a fixed support channel and the infrastructure is managed with documentation, priorities and a security plan.

Ongoing support

closed support loop

Company

users and infrastructure

Ticket

helpdesk, phone or email

Analysis

priority and business impact

Support

remote or onsite

Documentation

what changed and why

Care

monitoring, backup, growth

What does the company gain?

✓ one place for reporting IT issues
✓ clear ownership and priorities
✓ fewer incidents thanks to backup, updates and documentation
✓ easier onboarding of new employees and workstations

Service in practice

Channel

email / phone

Mode

remote + onsite

Control

report and backlog

IT audit

We review hardware, network, email, backup, accounts and the most important risks.

Action plan

We define priorities, ownership, ticket channels and SLA.

Security and cleanup rollout

We tidy up access, backup, documentation and basic policies.

Ongoing support and growth

We handle requests, monitor risks and improve the IT environment.

Nicht sicher, was Sie wählen sollen?

Wählen Sie das passende Szenario und das Formular schlägt den geeigneten Leistungsumfang vor.

01 Ich möchte ein IT-Audit Ein guter erster Schritt, wenn Sie nicht wissen, womit Sie beginnen sollen. 02 Ich benötige laufende Betreuung Für Unternehmen, die regelmäßige IT-Unterstützung und planbare Kosten wünschen. 03 Ich gründe ein neues Unternehmen Hilfe beim Start: Computer, Konten, E-Mail, Backup, Google Business Profile und Dokumentation. 04 Ich habe ein Computerproblem Für Ausfälle, langsame Computer, Drucker, Netzwerk- oder Zugangsprobleme. 05 Ich brauche Website / SMM & WEB Für Unternehmen, die eine Website, einfache Korrekturen, Grafik oder Online-Sichtbarkeit benötigen.

IT-Support für lokale Unternehmen und Teams

Start

IT-Audit und Risikoliste

Support

remote, hybrid oder vor Ort

Sicherheit

Backup, MFA, Mail, DNS

Kontrolle

Dokumentation und Ticket-Prioritäten

🏥 Arztpraxen

🧾 Buchhaltungsbüros

⚖️ Kanzleien

🛍️ Geschäfte und Servicepunkte

🏭 Kleine Produktionsfirmen

💻 Remote-Teams

Möchten Sie den Umfang genau anpassen oder suchen Sie eine bestimmte Leistung?

Prüfen Sie die geschätzten Kosten und wählen Sie Leistungen im Rechner aus.

Rechner und Preise

Order instead of firefighting

IT should not stop your business

slow computers

Lower productivity and team frustration in daily work.

company email problems

Undelivered messages, spam, broken DNS and account configuration issues.

no backups

Risk of losing documents, databases and communication history.

unclear access and passwords

No control over accounts, permissions and devices.

no IT documentation

Every incident starts with rediscovering the infrastructure.

risk of data loss

No procedures, restore tests or clear responsibility.

Wi‑Fi/LAN outages

Downtime in sales, accounting, customer service and remote work.

no person responsible for IT

Tickets go to random people and have no priorities.

Trust and control

Not just fixes. Ongoing IT order.

Good business IT support is more than remote access to a workstation. The real value is predictability: everyone knows who owns hardware, accounts, backup, network and security.

Backup verified with restore tests

Hardware and account inventory

Risk list after the IT audit

Recommendations for 30/60/90 days

Smooth takeover

We organize access, accounts, hardware and documentation before moving into ongoing support.

Clear support channel

Users know where to report issues and the company sees priorities and statuses.

Security by default

MFA, backup, mail, DNS, updates and procedures are part of the service, not an extra.

Cost under control

The plan and calculator show an indicative budget before the offer conversation.

About

Was umfasst die IT-Betreuung?

Lassen Sie uns den Umfang besprechen

Ongoing IT support

Subscription-based care, priorities, tickets and responsibility for infrastructure.

Mehr erfahren →

Remote and onsite support

Fast online help plus office visits when the situation requires it.

Mehr erfahren →

Computer setup

Preparing workstations, accounts, profiles, printers and access policies.

Mehr erfahren →

LAN/Wi‑Fi networks

Design, setup and troubleshooting of routers, switches and wireless networks.

Mehr erfahren →

Backup and data recovery

Backups, restore tests and business continuity planning.

Mehr erfahren →

Cybersecurity

Anti-phishing, hardening, MFA, segmentation and core security procedures.

Mehr erfahren →

Business email and domains

DNS, mailboxes, domain reputation, migrations and mail client setup.

Mehr erfahren →

Microsoft 365 / Google Workspace

Administration, accounts, groups, security and file sharing.

Mehr erfahren →

IT infrastructure audit

A map of risks, hardware, licensing, networking, backup and user accounts.

Mehr erfahren →

Hardware, account and access documentation

Asset records and procedures needed for stable support.

Mehr erfahren →

Gibt es Ausfälle, kein Backup oder unklare Zugänge?

Starten Sie mit einer kurzen Beratung. Wir klären, ob ein Einmaleinsatz, ein laufendes Betreuungspaket oder ein Übernahmeaudit sinnvoll ist.

Problem beschreiben Kosten prüfen

Pakete

Transparente IT-Betreuungspakete

Plans define responsibility clearly. The calculator helps estimate budget, and the final scope is adjusted after a short audit.

Basic Care

for micro companies and small teams

when you need predictable remote help, email support and basic IT order

590 PLN / month

✓ ongoing remote help
✓ computer and email support
✓ printer and internet support
✓ one clear contact point

Zum Paket anfragen

Standard Care

for small companies with growing ticket volume

when you need ongoing support, one visit, user assistance and organized access

990 PLN / month

✓ ongoing IT support
✓ 1 scheduled visit
✓ computers, printers, internet and accounts
✓ shorter response time
✓ operational order

Zum Paket anfragen

Business Care

for companies with broader responsibility and more workstations

when the environment includes backup, security, documentation and a wider scope on our side

1590 PLN / month

✓ more workstations and locations
✓ backup and security
✓ IT documentation
✓ ongoing environment care
✓ broader operational responsibility

Zum Paket anfragen

Business Care+

for environments with higher SLA, monitoring and more complex infrastructure

when the company needs individual pricing, a separate scope of work and higher availability

from 2300 PLN / month

✓ higher SLA
✓ monitoring and priorities
✓ broader environment ownership
✓ individual scope of work
✓ care for demanding organizations

Zum Paket anfragen

Prices are indicative. The final offer depends on the number of workstations, infrastructure, servers, locations and scope of responsibility.

Work outside the plan

Remote work: 90 PLN/h. Onsite work: 130 PLN/h. Minimum visit value: 150 PLN.

Additional hours and urgent work

Additional hours in Care plans: 130 PLN/h. Urgent evening or weekend work: +50%.

Typical implementations

Backup setup: 500-1200 PLN. Microsoft 365 / Google Workspace: 600-1500 PLN. Hardware inventory: 80 PLN / workstation, minimum 500 PLN.

Branchen

IT-Outsourcing in Posen passend zu Ihrer Branche

Medical practice with a computer and patient documentation

Medical practices

Reception, medical records, office computers, backup and secure email.

Accounting office with monitor, charts and documents

Accounting offices

Client data protection, accounting software, signatures, backup and remote access.

Law office with documents and a secure archive

Law firms

Document confidentiality, accounts, scanners, case archive and access control.

Service point with a cash register, payment terminal and Wi‑Fi

Retail and service points

Cash registers, terminals, guest Wi‑Fi, office backroom and quick response.

Small manufacturing company with a workshop and a computer station

Small manufacturing businesses

Office-to-floor network, workstations, production devices and monitoring.

Service team working on a shared project across screens

Agencies and service businesses

Workstations, SaaS tools, file sharing and team onboarding.

Remote team connected through a secure VPN

Remote teams

VPN, MFA, employee devices, helpdesk and secure work outside the office.

Several business locations connected by one IT infrastructure

Multi-site companies

Standardization of networks, accounts, backup and support across locations.

IT-Audit-Checkliste

Prüfen Sie, ob Ihr Unternehmen ein IT-Audit benötigt

Wählen Sie aus, was in Ihrem Unternehmen bereits organisiert ist. Wenn grundlegende Elemente fehlen, ist ein kurzes IT-Audit sinnvoll.

Wir haben Datensicherung Wir haben Zugang zu Domain und Hosting Wir haben eine Liste der Passwörter und Zugänge Wir haben 2FA aktiviert Wir haben Hardware-Dokumentation Wir haben Firmen-E-Mail Wir haben Antivirus / Endpoint Security Wir haben Google Business Profile

Audyt IT

Nicht sicher, womit Sie beginnen sollen?

IT-Audit buchen - 150 zł / Stunde

Wir prüfen Computer, Konten, Backup, Domainzugang, Firmen-E-Mail, grundlegende Sicherheit und IT-Dokumentation.

Bei Bestellung von Leistungen ab 500 zł netto - 1 Stunde IT-Audit gratis.

FAQ

Häufige Fragen

Our main service area is Poznań and nearby locations. Many requests can be handled remotely, and onsite visits are scheduled according to the support scope.

Sie müssen die technischen Details nicht kennen.

Die Anzahl der Computer, Standorte und die wichtigsten Probleme reichen aus. Den Rest ordnen wir im IT-Audit.

Anfrage senden Rechner

Kontakt

IT-Beratung vereinbaren

Briefly describe the company, number of workstations and main problems. The reply may include a proposed audit scope and an indicative cooperation model.

What is worth including?

number of computers, locations, business email, backup, most common incidents and expected response time

After sending

you can move to a short consultation, startup audit or one-time IT intervention

ul. Garbary 67A, 61-758 Poznań